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15

March

Technical Operations Engineer

CIVICA - Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About Us

Civica (www.civica.com) is a market-leading specialist in business-critical software applications, digital solutions and managed services that help teams and organisations around the world to transform the way they work. Civica’s software and digital solutions are market leaders in their industries and are known globally.

In Australia, our software and cloud solutions and services have powered some of the most important organisations in our communities; like schools, libraries, local councils and state agencies, community organisations, and others to help them meet the changing needs of the citizens they serve. Our team is proud to work within the sectors we do, where we make a real difference, contributing to the growth of the societies that we live in. Want to join us and help continue our mission?

About The Role

Great opportunity for a technically astute individual to join our team in either Melbourne, Perth and Adelaide and deliver professional services to our customers. As part of the wider Central business unit and within a smaller team function, you will be key in ensuring our customers are provided excellent service. You will have expertise in Windows/ Linux Server with solid experience in deploying software in SaaS environments. You will have previous experience with scripting languages including PowerShell as well as experience with database, basic network, REST APIs and app debugging and troubleshooting primarily in .NET. As customer focused individual you will possess excellent communication skills and the maturity to continue to learn and develop.

Responsibilities

  • Deploy, manage and support Civica web applications and associated platform environments for cloud and managed services customers
  • Monitor, respond and report on environment (application, platform & infrastructure) metrics in accordance with agreed customer SLAs for availability, performance and capacity
  • Service Level Agreement (SLA) Adherence
  • Act as a technical escalation for customer support requests
  • Maintain technical documentation related to the delivery of Civica cloud and managed services
  • SQL databases operations and manipulations as required or requested including backup plans and maintenance

About You

We are looking for a highly capable and technically strong candidate, with well-developed communication and interpersonal skills. You will also have:

  • Expertise in Windows Service (2012 & 2016) ,Linux server and general database MySQL and MS SQL Server 2012
  • Basic network knowledge
  • Manage and support Active Directory, certificate management and common network services
  • Write scripts to automate day to day deployment tasks, general scripting skills, and orchestration tools like Puppet/Ansible & AzureDevOps would be highly regarded
  • Well-developed communication and interpersonal skills

Your Benefits

At Civica we believe our people are our biggest asset and we pride ourselves on cultivating a supportive and modern working environment; whilst providing you with the tools you need to get the job done. We will offer what you would expect in today’s modern work environments:

  • Join a growing and successful business
  • Genuine career development
  • Flexible working conditions

Civica is a Diversity Leader

At Civica we are committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. At Civica we recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

What Next?

Do we sound like a good match? If so then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.


Civica is an equal opportunity employer and welcomes applications from all sections of the community.

Please no agencies