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Precinct Venue Duty Manager Pimpama Spor

Golden Coast City Council - Pimpama, QLD

Source: uWorkin

Source: uWorkin


Reference number 30275
Position title Precinct Venue Duty Manager Pimpama Sports Hub
Employment status Full Time
Directorate Lifestyle and Community
Location Pimpama Sports Hub
Award - Classification City of Gold Coast Certified Agreement 2019 - Level 4 Step 1 - Stream A, Division 2, Section 1
Salary $69,570.56 to $74,288.03
Salary Details Salary displayed excludes employer superannuation guarantee of up to 12%
Hours per week 36.25
Position summary

The Pimpama Sports Hub is opening soon!

The City of Gold Coast is committed to delivering a sporting and community hub like never before. It will become a place for residents and visitors to engage in social, cultural, recreational, and educational activities and make the northern Gold Coast one of the City's most liveable and desirable areas.

This state-of-the-art facility will provide an aquatics centre with five pools, 12 netball courts and clubhouse, eight competition standard tennis courts and a health and fitness centre. There's a community centre with meeting and function rooms and a multipurpose hall, indoor/outdoor café and dining, and an events park for up to 3000 people. The precinct will also be home to a community park with natural play areas, picnic facilities, walking, running and cycling trail.

We're excited to bring to the Northern Gold Coast community an accessible and inclusive precinct for everyone to enjoy, with more than 750,000 people projected to utilise the Hub annually. There's still a lot to do before we open the doors, and that's where YOU come in!

About the Position

In the lead up to the launch, the Precinct Venue Duty Manager will support the Precinct Venue Manager and key stakeholders in managing all operational preparation activities to ensure this new integrated Hub is ready to open the doors to the community in September. You will have the unique opportunity to take responsibility for:

  • Assisting with the development and implementation of a service delivery model for the Hub consistent with existing Aquatics services to ensure that the facility is ready to open;
  • Recruiting and training of the customer service/reception workforce;
  • Sales management, point of sale and implementation of general operational requirements of the Hub.
On handover, you will ultimately take responsibility for overseeing all customer services' daily operations, including creche, reception, community centre, outside courts, and bookings. It goes without saying your days will be busy and varied with key responsibilities including but not limited to:
  • Managing staff rosters to ensure all venues are adequately staffed to fulfil service requirements
  • Assisting with recruitment, staff induction and training in procedures and processes, including opening and closing of the facility, cash handling, venue booking system, reporting incidents/hazards, maintaining facility cleanliness
  • A key point of contact for handling customer complaints and queries and liaising with relevant department supervisors
  • Submitting daily handover reports, reporting on attendance
  • Supervise all safe food handling, cleanliness, stock refills and deliveries
  • Processing additional venue hire requests, administratively and operationally, including equipment, general venue operations and kiosk outlets.
  • Assisting with equipment set up, movement and pack down
  • Ensuring staff are exhibiting an excellent customer service standard and facilitating a safe and enjoyable aquatic experience for all customers and staff members.
  • Actively promoting and adhering to our City values and ensuring compliance to industry frameworks and WH&S policies and procedures, relevant legislation, regulations, standards and guidelines.
About You

You share our corporate values:
  • We aim high – We are courageous in the pursuit of excellence for our community. Your energy and enthusiasm is contagious.
  • We add value – We are adaptable and innovative. You challenge the status quo and adopt a mindset for continual improvement to ensure patrons gain maximum enjoyment and benefit from the services provided.
  • We take responsibility – We are committed to working safely, being trustworthy and owning our actions. You take pride in your work to ensure you create a vibrant and fun work environment and provide an exceptional level of service to all customers.
  • We work as a team – We are great individually but unstoppable together. You lead by example and understand everyone in the team has a vital role to play.
You bring to the role:
  • Demonstrated industry experience within a sporting environment (swim school or other sporting business/club) in an administrative role
  • A genuine passion for providing exceptional customer experiences
  • Demonstrated experience leading a team to achieve successful outcomes, including staff training and development, rostering, and performance management.
  • Proven experience in front of house customer service, dealing directly with clients
  • Well-developed interpersonal skills and strong written and verbal communication skills with an ability to liaise with a diverse range of people
  • Ability to work productively in a team environment and to foster good working relationships with other team members.
What can the City of Gold Coast offer you?

Working for the City of Gold Coast is both challenging and rewarding. You will enjoy:
  • working within a culture that promotes a healthy work-life balance with nine-day fortnights and flexible working arrangements;
  • a friendly and supportive team where you will be recognised and rewarded;
  • opportunities for professional development training and study assistance to enhance your career progression;
  • a competitive remuneration plus up to 12% employer superannuation contribution and options to salary sacrifice;
See what other benefits the City can offer you here:

The Selection Process

As part of our selection process, you may be required to undertake a one-way video interview via , and a face to face interview or virtual interview via Microsoft Teams. You may also be required to undertake police checks, employment history checks, qualification checks, a pre-employment medical and drug and alcohol testing in accordance with Australian Standards and Council's procedures.

Please note applications for all of our vacancies close at 10.30 pm on the listed closing date.
Screening questions Essential: Please outline your previous/current experience in providing front of house services, dealing directly with clients.
Essential: Please provide detailed examples to demonstrate your experience leading a team to achieve successful outcomes particularly in the areas of staff training and development, rostering, and performance management.
Essential: Please provide an example of where you have used your innovative and creative skills set to improve a process or activity for the benefit of the organisation.
Essential: Please provide an example of how you have contributed to a positive team atmosphere; and also an instance of how you have put team over self.
Essential: Do you have a Certificate IV in Business Administration or demonstrated equivalent knowledge and experience in a similar role?
Essential: Do you have a current Statement of Attainment Provide First Aid, and current Statement of Attainment CPR?
Essential: Do you possess a valid Queensland Working with Children Blue Card or have the ability to obtain one prior to commencing if successful? Please note: under new laws - No Card, No Start.
Contact person Alex Hutchison
Contact number 0755811627
Alternate contact person Lynda Keys
Alternate contact number 0755816648
Closing date 21/03/2021
Job Success Profile (JSP) no Job Success Profiles have been provided

Golden Coast City Council