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Investigations Review Officer


Any Industry
Source: uWorkin

Source: uWorkin


  • Permanent full time opportunity
  • Brisbane, Sydney or Melbourne locations
  • Investigate, coordinate & mange suspected fraudulent motor claims

 We currently have multiple exciting opportunities for Motor Investigation Review Officers to join our Insurance. The role involves the investigation, coordination and management of suspected fraudulent claims to minimise claims costs and reduce any possible exposure to fraudulent activity.

Key Responsibilities

  • Conducting telephone recorded interviews, completing relevant searches, requesting supporting documents and conducting other enquiries to determine the legitimacy of claims referred to Investigations.
  • Analysing information obtained accordingly
  • Providing clear specific instructions to External Investigators to conduct further enquiries and report back on findings to enable correct decisions to be made in a timely manner
  • Documenting claim decisions and notifying customers of those decisions in writing
  • Making appropriate decisions on claims taking into account all relevant information available
  • Building relationships and liaising with external authorities and law enforcement agencies to make relevant enquiries and referrals
  • Working closely with stakeholders to ensure and promote strong working relationships

 Skills & Experience

  • Motor claims experience
  • Investigations related experience and/or studies
  • Exceptional customer focus – internal and external
  • High level of administrative skills with a high level of accuracy and attention to detail
  • High level organisational and time management skills
  • Analytical thinking
  • Knowledge of Insurance Contracts Act and General Insurance Code of Practice highly regarded
  • Practical experience or qualifications in investigations is highly desirable 

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products for permanent employees
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

 About Us

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for: 

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)

 If this opportunity sounds like the challenge you have been looking for please apply online today. 

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Apply now

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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time