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16

March

Call Centre Operations

Randstad - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About the Opportunity:

Randstad are currently partnering with a large State Government client. With continued growth in the Brisbane region, we are looking for experienced and high volume call centre professionals to work with a well known state government client.

The Brisbane Assessment Centre team are looking for experienced high volume call centre professionals who are seeking a temporary position. Randstad and are seeking experienced and driven candidates to work with one of Brisbane's biggest department.

With roles based primarily in the CBD but also inner Brisbane regions, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environments.

Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!

About the role

  • Working in an inbound high volume call centre
  • Providing extensive advice on state government legislation
  • Assisting customers over the phone and emails on application processes
  • Strong understanding over government terminology
  • Have a strong understanding of working with childrens checks
  • ASAP Start on a week to week contract
  • Brisbane CBD Location - Close to public transport

Key Responsibilities

  • Responding to customer enquiries via inbound phone calls
  • Working in a high volume organisation
  • Provide an outstanding customer service experience to clients and customers
  • Handle complaints in a highly professional manner
  • Work towards KPI’s
  • Identify new opportunities through inbound and outbound channels

Requirements

Successful candidates will have a minimum of 1 year experience within Call Centre environment and have excellent verbal and written communication skills. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment.

What’s in it for you?

You will receive the opportunity to develop your call centre skills with a State Government Department.

Apply now
If you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Brisbane City, QLD

Customer Service & Call Centre




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