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Student Experience Officer


Any Industry
Source: uWorkin

Source: uWorkin


Job no:506428
Work type:full time
Categories:Student Administration / Support Services

Student Life

  • Full-time, fixed-term appointment until 11 July 2021
  • Salary range: Level 5; $72,531 - $80,391 p.a. or Level 6; $83,005 - $87,723 p.a. plus superannuation

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities. With an enviable research track record, vibrant campus and working environments, supported by the freedom to ‘innovate and inspire’ there is no better time to join Western Australia’s top University.

About the team

Student Experience is a newly created area to focus on delivering student experience and engagement that provides the greatest value for students, and ensuring consistency of experience across the organisation.

Student Experience is responsible for improving student satisfaction, advocacy, and retention and employment rates, and building value for each student segment that are integrated across the enterprise and deliver on the brand promise.

Student Experience encompasses a number of core services delivered through Student Services, Student Wellbeing, and Student Experience service in the Faculty Service Delivery Centres.

About the opportunity

As the appointee you will, under limited direction, deliver a consistent, transparent and high-quality student service. You will provide a high level of administrative support to the area and take a responsible and supervisory role in the establishment, maintenance, improvement and monitoring of systems, policies and procedures to ensure efficient operation and a high level of client support is provided to academics and students. You will work within a skilled team to make a valuable contribution to the student experience.

About you

You enjoy the interaction with students and solving their questions. Excellent customer service has a top priority in your work ethics and you don’t mind going the extra mile to ensure we achieve the best possible outcome for our students. You enjoy working in a team and collaboration across many areas as well as continuous improvement excite you.

Full details of the position's responsibilities and the selection criteria for the level 5 and level 6 positions are outlined in the position description. Please see the position description prior to applying: Position Description - Student Experience Officer.pdf

In preparing your application, you are asked to only provide a CV and Cover Letter for this position.

Closing date: Tuesday 30 March 2021

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce. We celebrate inclusion and diversity and believe gender equity is fundamental to achieving our goal of being a top 50 university by 2050.

  • We have child friendly areas on campus, including childcare facilities. Flexible work arrangements, part-time hours and job sharing will all be considered.
  • UWA has been awarded Platinum Employer Status for being a Top Ten Employer for LGBTI Inclusion by the Australian Workplace Equity Index (AWEI -2019).
  • UWA has also been awarded Athena Swan Bronze Accreditation in 2020. 

Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time