uWorkin

Position Details

Reference Number 45495
Position Title Specialist Consulting Clerk
Employment Type Part Time Ongoing
Entity Monash Health
Department Referral Management
Location 270 Clayton Road, Clayton
Position Summary

About Monash Health

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.

About the Team and the Role

The Referral Management team are primarily responsible for processing referrals, scheduling appointments and responding to consumer enquiries by both patients and referrers.

In this clerical role your primary responsibilities will include:

• Provide patients and visitors with assistance over the phone as first point of contact;
• Effective communication with patients, families and providers;
• Process referrals, schedule appointments as well as complete other tasks to support the daily operations of the referral management service; and
• Complete and ensure accurate data entry.

About You

We are seeking people to join our patient-focused team who possess the following:

• Excellent communication and customer service skills;
• Ability to work in a fast-pace dynamic environment;
• Attention to detail; and
• Intermediate computer skills.

What’s in it for you?

You’ll be part of a dynamic changing environment. You’ll also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay.

Things you need to know

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System – e-mail applications will not be considered.
Existing Monash Health employees should apply using their Monash Health employee account. Please call Recruitment Services on 9265 2776 for assistance.

Offers of employment can only be made once all required probity checks have been completed. These include:

• reference checks
• a clear Police Check conducted within the last three months
• a current Victorian Employee Working with Children’s Check (or proof of payment for same)
• proof of immunisation.

A request to conduct probity checks does not guarantee that an offer of employment will be made.
As part of our selection process, you may be invited by email to participate in an on-camera video interview.
Selection Criteria Customer Service Experience

Strong knowledge of iPM, SMT, eReferral or equivalent PAS.

Highly competent in Microsoft Office Suite, including Word, Outlook and Excel.

Strong and accurate communication skills, both written and verbal.

Exceptional organisational and time management skills.
Contact Person Name Position Phone Email

Monash Health