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March

Guest Services Assistant

Mirvac - Springfield, QLD

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Mirvac Retail is the market leader in creating value for our customers. We do this by working collaboratively to deliver bold and innovative retail experiences across our portfolio of bespoke urban assets. We currently have a new and exciting opportunity for a 3 Guest Services Assistants to join our team on a casual basis. This role will be based at Orion Springfield Central.

As a Guest Services Assistant, you will ensure high levels of Services are consistently demonstrated and delivered. You will provide a positive experience to our Guests with a willingness to go above and beyond to satisfy our Guest needs, playing a key role in our Guest Support Call Centre as well as Face to Face within our centres. You will communicate comprehensive information and knowledge, resolving Guest enquiries and ensure any concerns or issues are resolved within our 16 centres across Australia.

You will also be required to support the Centre team with ad hoc administrative, marketing and operational duties and utilise your passion for helping others to deliver exceptionally memorable and rewarding experiences to our Guests, Retailers and communities.

The ideal candidate will possess:

  • Managing expectations and provide guests and retailers with exceptional, consistent and timely service through a variety of via multiple channels including face to face, phone, chat, social media and email including responding to reviews, queries and feedback;
  • Creating exceptional Guest experience practices by understanding the Guest, and their needs and wants, and keeping them front of mind in every aspect
  • Communicating timely information to Guests and operators about stores, products, services and in-centre activations and events;
  • Assisting Guests with directions throughout the asset and any queries about its services and surrounding area;
  • Logging feedback and requests to the appropriate person in management team where escalation is required;
  • When in-centre being visible out on the floor and understanding current operator promotions and offerings available to assist with Guest enquiries;
  • Confidently and articulately communicate with excellent verbal and written communication skills when needed;
About you
  • Previous experience in a Customer/ Guest service environment (hotel, guest services or retail industry)
  • Previous experience working in fast pasted Customer Call Centre
  • Passionate about providing an exceptional guest experience and genuine desire to bring Mirvac brand to life
  • Always willing to go above and beyond for our guests and retailers. A proactive and self-motivated approach with the ability to solve problems, improve system and procedural efficiency and effectiveness, and resolve issues as they arise;
  • Embody patience, empathy, and know how to operate in the moment;
  • You are personable and genuinely love interacting with Guests;
Please note this is a casual role requiring weekend and Thursday evening shifts.

In return you will be joining the World's most sustainable property company and truly have an opportunity to establish your career with an industry leader. We will provide you with all the training and knowledge you need to make your role not only a success but also enjoyable, challenging and fun!

If you are interested in being considered for this diverse, rewarding and challenging opportunity at Mirvac please apply with your current resume and a cover letter including your availability. For more information on Mirvac please visit our website www.mirvac.com.

Mirvac

Springfield, QLD

Customer Service & Call Centre




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