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18

March

Systems Manager

Commonwealth Bank - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

"At CommBank we are proud to support flexibility, let's discuss what this means for you"

See yourself in our team

Group Property and Security manages the property and protective security functions for the Group. This includes both retail and commercial portfolios domestically, as well as international support.

Business Resilience Capability specifically is part of Protective Security and Business Resilience which are a talented and diverse team located across Sydney-city, Parramatta, Perth and Brisbane. Collectively we are accountable for protecting the Group through best in class Protective Security, Business Continuity Management and Crisis Management.

Protective Security provides the framework, toolset and skillset to manage, advise on and respond to all manner of physical security risks in relation to retail and commercial buildings and banking activities across the Group

Business Continuity Management and Crisis Management provides the framework, toolset and skillset to enable a best in class disruption risk management organisation that can prepare for and respond to large scale or high impact disruption whether global or domestic.

You will maintain, configure and continually improve the platform that enables these functions to protect the Groups people, customers and assets.

Do work that matters

Configure and deploy new; and improve existing capabilities:

  • Participate in/Chair ideation or requirements sessions
  • Configure, test and deploy features
  • Raise and manage changes requests
Manage and maintain the ReadiNow/Rufus platform and related applications:
  • Maintain Service Management Plan (SMP) and other technical documentation
  • Provide service request and incidents management support to user base
  • Manage bug fixes, changes and problems records
  • Conduct file uploads and other ad hoc operational activities
  • Collaborate with internal and external partners to deliver an efficient and effective service
  • Keep the service compliant to internal standards
  • Raise and manage platform incidents, feature requests, ad hoc support requests in supplier portal
Manage operational stakeholders:
  • Proactively understand customer needs
  • Partner with stakeholders to automate or eliminate processes to reduce manual effort and improve efficiency and effectiveness
  • Collaborate with Enterprise IT centres of excellence
Continuously improve the service
  • Stay abreast of changes to the ReadiNow SaaS solution and identify beneficial uses for your stakeholders
  • Contribute to refining operational processes and procedures
We are interested in hearing from people who have
  • A risk mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
  • Systems Management experience within a corporate environment
  • Sound background in C++ or equivalent coding language - Although ReadiNow is a no code platform the calculation engine required to build high value automations is based off coding concepts.
  • Background in or understanding of agile methodology: Team leadership skills etc.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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