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18

March

Customer/client Services Operator

Hays Banking - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Your new company
Providing software to businesses across Australia to protect them from the risk of payment fraud.

Your new role
You will be an integral part of the team acting to protect clients from fraudulent payments, you will build relationships with our existing client base in order to support them.

  • The successful candidate will assist in our phone verification process. This involves verifying payee details of our existing clients’ supplier and vendors through outbound calls
  • Candidates will be utilising software to query and log events of the phone process and should have general technical skills (i.e. the ability to learn how to navigate software)
  • Build trust and strong relationships with clients

What you'll need to succeed
We are looking for candidates with the below skills and abilities:

  • Strong communication skills
  • Confident in building rapport and trust with clients
  • Personable, empathetic, patient and understanding
  • Can display an interest in technology and/or fraud sector
  • Strong phone based skills and experience
  • Experience in a similar role or within fraud is desirable but not essential
  • Can commence asap!
  • Happy to proceed with a police check
  • Willing to commence in temporary ongoing position (possibility of long term opportunities)

What you'll get in return

  • Working within Fraud protection and gaining new skills
  • Join a fast growing and established Australian company
  • Receive full training and support
  • Learn an interesting industry
  • You may receive long term internal opportunities
  • Full time hours, to commence within two weeks of police check and will be on going

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2461976