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Customer Service Officer

Hays Contact Centres - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


Your new company
Our client is a manufacturing company who provide a broad range of systems and solutions for building, infrastructure, irrigation and rural, mining and industrial, gas and energy applications.

They are proud to be manufacturing in Australia and have a history within Australia spanning over the last 61 years. They are passionate about their commitment to safety, health and environmental sustainability making it integral to their business.

Your new role
Due to an increase in business multiple positions are available to join this high-volume customer service team. Your role will be to take inbound and make outbound calls to internal and external stakeholders. You will be able to think quickly on your feet and be able to provide an exceptional customer experience. You will be a problem solver and be able to assist in the tracking and processing of orders and organising orders to get to destination.

Full time and part time applications will be considered.

What you'll need to succeed
You will be adaptable and resilient. Have an exceptional customer service manner and be able to work over phone, and email with customers. Along with this you will be computer savvy and able to manage multiple computer systems at once. Abstract thinking is required in this role along with a high level of critical thinking, and time management.

What you'll get in return
This team is open to you bringing ideas and solutions to improve the processes and procedures so you will have an opportunity to be a part of a team that works to streamline the customer experience. There is an excellent culture within this organisation, with reward and recognition a large part. Along with this you will have extensive training and the opportunity for development.

What you need to do now
Your Customer Service expert, Nicola Cowan is recruiting this exciting vacancy. If this sounds like the role you have been looking for, hit the apply now button to submit your application. For a confidential discussion about this role, please contact Nicola on 08 7221 4117.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2481606