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Ncentric Skills - Melbourne, VIC

Source: uWorkin

Source: uWorkin


About us

ncentric skills is a specialist recruitment agency based in Melbourne, Australia. It was founded in the early 2020. We are focused on creating synergy between a company and a talented skilled migrant/minority worker.

We are currently searching for an experienced CRM manager to join our team. The CRM Manager will be responsible for development of programs, roadmaps, and Consumer Relation strategies. This role works across the scope of ncentric skills to deliver a CRM & loyalty program that increases customer value, engagement and retention and supports sales and profit targets.

6-month contract in a full-time position with an option for extension.

You will also be responsible for:

  • The development of a customer segmentation strategy
  • The shaping and delivering of marketing and promotional campaigns
  • The implementation of state-of-the-art technologies, systems and marketing instruments (like CRM tools)
  • Develop and implement marketing techniques that will drive new customers.
  • Maximising customer lifetime value strategies
  • Suggesting new methods to meet customers’ needs
  • Analysing marketing metrics (conversion rates, web analytics etc.)
  • Assist with organising promotional events to reach prospective customers
  • Numerous miscellaneous functions to maintain and enhance the company’s reputation in the eyes of clientage


  • You will have 2-4 years' experience in a CRM Manager or management role
  • A curiosity to explore new ways of doing things by asking questions and tackling problems that create new opportunities 
  • Solid background in customer acquisition strategies
  • Technical expertise with CRM and analytical systems
  • An ability to manage marketing projects end-to-end
  • Strong communication skills along with a customer-oriented attitude
  • Be eligible for JobMaker Hiring Credit (Check the requirement at: https://www.ato.gov.au/General/JobMaker-Hiring-Credit/Employers/Your-eligible-employees/)