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About the business

With over decades of electrical and engineering industry excellence, our company is a recognized market leader with motto of excellence in delivering our customer's solutions.

Established in 1933, Omron has about 38,000 employees worldwide, working to provide products and services in more than 110 countries and regions.

We specialize in a wide range of Automation products and services such as Robotics, AI based controllers for the IoT era, Machine Vision and Image processing, PLC and Scada systems, Safety solutions, Advanced Motion Control, Sensing and Switchboard Solutions and Electronic Components. We service a wide range of End-Users, OEMs, Contractors, Wholesalers, System Integrators, Switchboard Builders and Consultants. Having a wide and diverse product range, we are able to offer the Australasian market a complete industrial electrical and automation turn-key package. Our customer base covers all major industries including Food and Beverage, Packaging, Manufacturing, Mining and Infrastructure projects.

Our strength lies in providing quality solutions, backed by technically superior specialists, each of whom represents the businesses' passion for customer satisfaction, adaptiveness to change, energy, integrity, commitment to performance and consistency. 

About the role

The applicant for this role will preferably have experience within the electrical industry or electrical wholesale industry but is not essential.

As a general Customer Service Representative duties will include:

• Talking with customers by phone and receiving orders for the supply of products
• Processing and entry of customer orders
• Assisting customers and other stakeholders by providing product information, availability & pricing of items and quotations
• Assist sales process – alias with customer and logistics to provide excellent service in delivering goods
• Provides administrative support of field sales personnel
• Provides solutions for customers inquiries

The ideal candidate will have intermediate PC skills. Attention to detail, excellent communication skills, and a positive focus on customer service. Have an engineering degree is highly regarded but not essential.