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Case Manager, Life Insurance - 12 Month Contract

Zurich Financial Services Australia - Adelaide, SA

Insurance & Superannuation
Source: uWorkin

Source: uWorkin


Job Summary

Responsible for tracking new business submissions, completions and working to reduce end to end turnaround times. Proactively manage suspense management activities, working in collaboration with underwriters, health connect consultants and sales while delivering exceptional customer service to key advisers.

Job Qualifications

  • Experience within a customer service/call centre environment, ideally within insurance or financial services.
  • Knowledge of medical terminology highly regarded.
  • Previous experience with complaint handling advantageous.
  • Proficient in the use of Excel and Word in addition to strong PC skills developed through previous data entry roles.

Job Accountabilities

  • Manage the relationship between Zurich and it's key advisers with a focus on the new business process.
  • Proactive outbound contact with adviser staff and end clients to update on the status of applications and to influence the status of applications in suspense.
  • Administer cases and handle enquiries within Zurich SLA's.
  • Maintain database information and the compilation and distribution of relevant reports.

Business Accountabilities

  • Ensure Zurich fufils the needs and aim to exceed the expectations of customers and internal stakeholders by completing processing within the agreed service standards and achieving quality targets whilst adhering to procedural guidelines and compliance requirements.
  • Engage with peers and wider business to share knowledge, information and ideas.
  • Maintain knowledge of legislative and industry changes relating to Zurich's product groups.
  • Particpation in initiatives and projects, especially those in line with the Zurich growth strategy.

You are the heart & soul of Zurich!

Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas. You can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive team.
People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.

  • Location(s): AU - Melbourne, AU - Adelaide, AU - Brisbane, AU - Perth, AU - Sydney
  • Remote working:
  • Schedule: Full Time
  • Recruiter name: Nicole Pemberton
  • Closing date: