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Aps4 Customer Service Officer

Hays Contact Centres - Canberra, ACT

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Your new company
This is a key Federal Government Department that has a sting focus on business growth, development and security within Australia. They are leaders in terms of innovation and have a strong impact on many areas of the Australian economy

Your new role
This department is seeking an energetic and talented individual to contribute to work within the branch. As a member of a small motivated and professional team, you will play an important role in providing services assistance with reporting and other legislative obligations. A key part of the role will be to build and maintain strong networks with other key stakeholders within the Department. Key duties of the role include, but are not limited to;

  • Providing assistance with Payment and Policy queries
  • Assisting with the submission and processing enquiries of enrolment and session reports
  • Delegating general enquiries
  • Providing advice and guidance on a range of issues

What you'll need to succeed
We are looking for a flexible team player with a curious mindset, who has strong customer service skills, is highly organised and has experience in a client facing environment. Well-developed communication, analytical and problem-solving skills are essential and enable helpdesk operators to identify and resolve problems quickly and accurately. The successful applicants will thrive in a busy team environment, and they will be encouraged to learn new policy, procedures and IT systems quickly.

This role is only open to Australian Citizens and you must have the ability to obtain and maintain a Federal Government Security Clearance. (Baseline, NV1 or NV2)

What you'll get in return
You will receive and initial 12 month hourly rate contract with a view to long term extension, as well as the opportunity to work in a string and supportive team environment, career training and professional development are also offered.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2487100

Canberra, ACT

Government, Defence & Emergency


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