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March

Team Leader Sales And Service

EMPLOYMENT GROUP PTY LTD - Blacktown, NSW

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Telemarketing & Service Team Leader
About the business

Our client is a new and exciting telecommunications company offering NBN services to people on mass. 

About the role

We are seeking an experienced Telemarketing and Service Team Leader to join our newly created telemarketing/service team and contribute towards our ongoing growth and successful market presence.

Along with your own sales targets, you will also be responsible for leading and motivating the team, assisting with enquiries and training through action.
Main Duties:

  • Lead and Manage the telemarketing/service team including recruitment, training, motivating them
  • Responsible for performing outbound sales calls to potential customers.
  • Hone and develop procedures, training and service expectations.
  • Understand the target customer needs, alongside our evolving products and services.
  • Meet sales targets and KPI’s as required including daily call times.
  • Develop a team of dedicated sales and service agents.
Benefits and perks
  • Competitive salary on offer. We recognise and reward successful efforts and outcomes.
  • Opportunity to develop and build a call centre under yourself.
  • A genuinely fun team and exciting growing business.
Skills and experience
To be successful in this role you need to possess:
  • Experienced in managing people/teams
  • Experience leading a team of telemarketers
  • Experience in cold calling and telesales is a requirement
  • An excellent work ethic and team success focus
  • Positive solution focused attitude matching a ‘customer comes first’ approach
  • Advanced internet, CRM (ideally ZOHO), Excel and Word experience
  • Have a strong interest in utilities or internet services
  • Self-motivated, friendly and professional
  • Excellent communication skills, both written and verbal
  • Outstanding time management and organisation skills
  • Phone/web sales skills and proven track record in achieving targets
  • Outstanding follow up skills & administration skills
We note that you must possess unlimited Australian working rights and only short-listed applicants will be contacted.