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Retail Store Manager

Private Company - Ellenbrook, WA

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


Red Rooster Ellenbrook seeks an experienced manager. Red Rooster has been loved by Aussies for almost 50 years and we are very proud of our heritage. We are passionate about our people, customers and creating irresistible chicken meals.

Duties Include:

 Provide leadership and coaching to the Restaurant team, determining work requirements and priorities, assigning tasks to maximise Restaurant performance.

· Monitor performance of shifts run by Assistant Managers and Shift Supervisors.

· Ensure sufficient staffing levels for service to labour targets, including recruitment, weekly rosters and effective succession planning.

· Identify and develop key talent within the Restaurant, ensure a solid succession pipeline from Crew to Restaurant Manager.

· Develop and implement a recruitment plan to ensure enough appropriately trained Crew to maintain the succession pipeline and cost requirements of the Restaurant.

· Manage employee performance in line with company procedures, including reward, counselling, and performance appraisals/management.

· Ensure compliance with and integrity of all employment conditions including, Enterprise Agreement, leave management, payroll, terminations, and contracts of employment.

Maximise gross profit by minimising waste, ensure waste is recorded, perform stock takes in accordance with time frames and guidelines and ensure all discounts are given within policy and procedures guidelines.

· Manage expenses to budget without comprising Restaurant standards.

· Provide efficient and friendly service to all customers, visitors, and contractors.

· Handle and resolve customer complaints with the aim of achieving 100% customer satisfaction and Customer recovery Score in line with Brand target.

· Identify areas within Restaurant that are not in accordance with the company’s customer service policy/guidelines and procedures and take corrective action.

· Develop and implement a strategic 12-month plan for how home delivery is to be invested in and driven in the local area using LSM tools and suggested brand collateral (cars/ scooters, pylon signs, flyers) in accordance with company guidelines and procedures.

Requirements Of the Role?

· Experience in hospitality or QSR environment.

· At least 3-5 years’ experience in a management/supervisor role.

· A high level of food safety awareness.

· Great team leadership and coaching skills and the ability to act as a role model.

· Delegation and time management skills.

· An energetic and vibrant personality.

· The ability to produce consistently high quality food in a fast paced environment.

Full time position with competitive salary of $60,000 plus incentives is on offer along with genuine long-term career opportunities for the right candidates.

Ellenbrook, WA

Hospitality, Travel & Tourism


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