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Victory Offices is a leading provider of Serviced, Virtual and Co-working office spaces. We provide perfectly tailor-made solutions for today's fast-paced corporate environment. We are sought-after for our 6-Star Service, quality, and our ability to enable our clients' business success. In just over 7 years, we have grown to 24 premium locations across Australia and with many more opening in 2021! We've also been recognised as 2nd Fastest Growing Company of Australia in 2018.

Due to our success, market demand and fast growing business, we are looking for a Call Operator who will be the face and first point of contact for clients.

Location: Melbourne CBD

Work hours: MON - FRI 8:30am - 5:30pm

Your duties will include but are not limited to:

• Answer inbound calls
• Redirect calls as required
• Take messages and pass them to the respective recipients via email
• Diary management for clients
• Attend to phone enquiries regarding Victory offices
• Attend to phone enquiries by guests/ clients of our clients
• Attend to booking requests
• Attend calls from any disgruntled/ upset callers
• Basic administration duties

Ideally, you and your background will have:

• Experience in a similar role
• Ability to take 400 to 500 calls a day
• Willingness to learn and show initiative
• Professional, corporate presentation
• Positive attitude, and be a great team player
• Respect for confidentiality and discretion
• Intermediate Microsoft Office skills
• Experience in administration or customer service role
• Excellent service over the phone, great oral communication
• Excellent service via emails, great written communication

In return, we offer you:

• Extensive training and career development
• Great management support
• Modern offices – easy to access, great location, next to transport and shops
• Enjoyable team working environment
• Company sponsorship of your post-graduation study
• Flexible work arrangement
• Health and Wellness Program
• Potential for inter-state travel
• Unlimited tea and coffee
• Birthday cake every year!