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Voice Engineer – Unified Communications

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. At Five9, we are focused on delivering the industry’s most modern cloud portfolio for contact center automation. Five9’s acquisition of Inference is the latest, exciting step in the execution of this strategy. Inference’s platform brings the power of advanced IVA-driven automation to companies of every size, technology which was previously only available to the world’s largest organizations.

Do you know the difference between SIP and SIPp? Can you grok a pcap? Is a trunk more than just a foreign term for the back of your car? We are looking for a Voice Engineer to join our team! This is a full time role based in our Melbourne CBD office.

The successful candidate will be working with our existing team of highly skilled engineers and developers to provide:

• Architectural design and input to network and telephony products and services
• Support to carrier partners connecting to our products and services
• Troubleshooting of telephony and network interactions for existing partners
• Internal Training and Documentation on key telephony components
  

Requirements

• A solid background in Telephony networks and VoIP
• Legendary SIP troubleshooting skills (across multiple vendor solutions)
• Proficiency in *nix and shell scripting and or programming language(s)
• Ability to work independently or within a team and communicate effectively at all levels.
  

Exposure to any of the following will be highly regarded:

• Asterisk
• Opensips
• SIPp
• Freeswitch
  

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.