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It Project Manager - Contact Centre Platforms

Hays - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


IT Project Manager - Contact Centre platforms IT Project Manager - Contact Centre platforms …

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Hays IT
in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


Hays IT
in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


IT Project Manager - Contact Centre platforms

Your new company
One of the Big 4 Banks is looking for a Project Manager to be part of a team responsible for looking after contact centre platforms.

Your new role
The team is currently doing work related to multiple business divestments happening across the bank and making sure that the offboarding of phone numbers and contact centre teams is done correctly and doesn't affect any platforms.

In this role you'll be responsible for running multiple squads or teams in parallel and engaging with multiple stakeholders and external vendors. Timelines have already been set for the separations so the PM needs to come in and define what the squads will look like and how to deliver in an efficient way.

What you'll need to succeed

  • Previous experience working on large-scale technical platforms like Genesys
  • Experience working in IT delivery in Contact Centres
  • Excellent communication and stakeholder engagement skills
  • Strong project governance skills
What you'll get in return
This is a rare permanent opportunity to work for one of the Big 4 Banks. You'll be offered $130k - $140k + super.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send it to lucia.turner@hays.com.au.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508

Job ID: 2477016 sAdo3tU3LMLOo0eH

Posted Date: 29 Mar 21

Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.