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Member Relationship Officer - Credit/loans

Hays - Melbourne, VIC

Banking & Finance
Source: uWorkin

Source: uWorkin


Member Relationship Officer - Credit/Loans Member Relationship Officer - Credit/Loans …

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Hays Banking
in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply


Hays Banking
in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply


Member Relationship Officer - Credit/Loans

Your new company
Our client was established in 1976. They are a financial services provider to Victorian Firefighters and emergency service employees. They are a member focused, values-driven organisation where member interests are not in conflict with shareholder interests.Making responsible, ethical decisions that benefit their members and the community, and reinvest profits to provide better products and services.

Our client has built a team that values service, teamwork and integrity, to go above and beyond for their members.

Your new role
Based in their Fitzroy service centre, this busy role will see you assisting our members with their banking needs, whilst also contributing to the success of the broader Co-operative team. Interacting with our members through face-to-face, phone and online channels, the key aspects of the role include:

  • Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, loan products, and third-party products.
  • Creating opportunities to provide a total solution for our members' financial needs.
  • Proactively engaging customers in conversations about their banking and financial needs.
  • Applying proven sales ability and a confident approach to identify opportunities and convert leads into tangible outcomes.
  • Efficiently processing customers' branch transactions.
  • Associated administrative tasks including maintaining accurate and timely customer records in various systems.
What you'll need to succeed
  • Are experienced in inbound customer contact and first call resolution within the financial services industry.
  • Are proactive and results focussed, demonstrating the ability to engage with customers face-to-face, by phone and online.
  • Work effectively in a team environment, and independently where needed.
  • Have strong organisation, communication and time management skills.
  • Have relevant qualifications i.e. Tier 2 Advisor and Cert III in Financial Services.
  • Are able to work a rotating roster with a span of hours from 8am - 6pm, Mon - Fri.
  • Experience with the Ultracs banking system would be beneficial but not essential as would experience with consumer lending.
What you'll get in return
If you are the right candidate for this role, you can expect a competitive remuneration package and the ability to enjoy career progression opportunities within the business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Michaela.Atchison@hays.com.au

LHS 297508

Job ID: 2341438 U43ryJtDS6t76UFO

Posted Date: 29 Mar 21

Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.