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Contact Centre Agent

I-MED Radiology Network - Balcatta, WA

Health, Medical & Pharmaceutical
Source: uWorkin

Source: uWorkin


Full Job Description
At I-MED we are committed to consistently delivering high quality and expert care, in each of our clinics, in every interaction, to ensure better health outcomes for our patients.

To do this we invest in our people, systems and technology and harness the collective expertise of our network.

Our contact centre in Balcatta is currently seeking experienced Agents to join their friendly team. We currently have part time and full time roles available, working Monday to Friday with rotating shifts between the core hours of 8.00am and 6.00pm.

Reporting to the Contact Centre Manager, your role will be based in a busy, yet supportive inbound contact centre, answering calls from patients and healthcare professionals.

Working for I-MED offers you:
A collaborative and professional working environment
Competitive remuneration package with flexible work options
Opportunities for career advancement with I-MED’s continued growth and expansion
Commitment to your health and well-being, including access to employee assistance program
A range of employee benefits, such as paid parental leave and discounted health insurance

Key accountabilities include:
Delivering high quality contact centre services for multiple I-MED clinics across the region
Responding to calls in a timely, professional and caring manner to manage bookings and maximise clinic efficiency
Providing excellent customer service and patient care
Developing and maintaining strong working relationships with patients, referrers, staff and managers

Key selection criteria:
Strong customer service skills and experience
Previous high volume call centre experience handling complex enquiries (inbound desirable)
Demonstrated initiative and willingness to learn
Strong computer skills and experience using multiple programs simultaneously
Excellent interpersonal and communication skills
Ability to work autonomously and in a team environment
If you’re looking for the next step in your career and are passionate about the delivery of excellence within healthcare services, we encourage you to apply today.

Discover new opportunities and join us on the journey to become the most respected and trusted medical imaging specialists in the world.
With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.

Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.

Balcatta, WA

Health, Medical & Pharmaceutical


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