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Business Intelligence & Operations Specialist

AWS Australia Pty Ltd - Melbourne, VIC

Source: uWorkin

Source: uWorkin



At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally bright, talented and driven people. Would you like to be part of a team focused on growing Amazon Web Services skills and driving cultural transformation within some of our biggest and most complex customers?

AWS Training and Certification (T&C) is seeking a driven, talented, and experienced Business Intelligence & Operations Specialist to play a critical role in one of our lighthouse global programs. In this role you will be part of a worldwide team, tasked with working across AWS and T&C organizations to collect, organize, and analyze data critical to understanding the success of the program to help inform the strategy and roll-out of the program. You will design and develop internal research and external industry analysis, as well as improving data integrity and driving automation. You will be a key member of a growing team, reporting to the Global Program Manager and working closely with the worldwide Business Intelligence team to design and implement critical business reporting.

Successful candidates will demonstrate a mix of operational and data analysis experience, strong overall business acumen, and collaborative skills. You will be a highly detail driven individual with the technical proficiency to create data models, leverage various software tools to interrogate disparate datasets, and the business proficiency to summarize their findings and report to senior stakeholders. Strong writing and communication skills are a must to be successful in the role as is building trusted relationships with multiple stakeholders globally.

Role & Responsibilities
· Conduct analysis of existing metrics and create new metrics that will be shared with the global program team
· Work with the T&C Business Intelligence team to develop a new set of Business Management metrics and reporting
· Leverage internal tools including Tableau and AWS Redshift to deliver data driven recommendations, reports, findings, and presentations to internal stakeholders
· Provide operational support for data-driven initiatives, identifying areas to develop or improve automation
· Design analysis frameworks to effectively answer strategic questions; collaborate with research and analytics partners including the Science and Economist team
· Perform hands-on financial, market, and customer data analysis to accelerate strategic studies


· Bachelor’s degree in Finance, Business, Technology, or a similar discipline with analytical bias or equivalent experience
· 5+ years of relevant work experience as a business analyst, financial or econometric analyst, or similar position requiring analysis
· 3+ years of experience using data driven analytics to support business decisions and translating data to relevant business insights
· Experience of defining and implementing complex data models across a broad set of data sources
· Advanced proficiency with Microsoft Office (Excel, Word and PowerPoint)
· Experience with using SQL, business intelligence and data visualization tools (e.g. Tableau)
· Experience communicating and presenting to leadership or internal stakeholders, including workshops to gain requirements around key priorities
· Experience performing root cause analysis to uncover issues using data and reports


· Knowledge of cloud services and associated cost and usage models
· Prior experience working in a technology sales and/or training organization
· Experience working globally with Sr. stakeholders, large complex organizations, and/or Executive teams
· PHD or Masters in Data science or a related field
· Experience with common CRM and sales pipeline tools