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Retail Operations Manager

DAVID JONES - East Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin


David Jones and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Job description

Join Witchery as the Retail Operations Manager, responsible for financial and operational management control of the retail store network.
Key Responsibilities
- Achieve financial and operational management control by managing retail sales and expense budgets, developing and implementing commercially viable initiatives, controlling policies and procedures, communicating effectively to store and enhancing business processes
- Support the creation of the annual sales and wage budgets for all retail locations, ensuring that wages align to WHL expectations and that real estate plans are accurately reflected
- Support re-forecasting sales and wages monthly, in line with performance
- Update and distribute all retail store related reporting
- Review results and identify operational improvements to achieve KPI goals'
- Ensure all retail expenses are delivered to agreed budget and develop forecasting controls in conjunction with finance to deliver agreed expense spend
- Consistently review, maintain and control the retail store incentive program thus ensuring continued motivation of store teams
- Overseeing all store communication including store mail, and biweekly store communication emails


- A background within retail operations having a solid, commercial understanding of the drivers across the brand and business
- Advanced skills in Microsoft Office suite, specifically Excel
- Highly commercial and numerical with the ability to communicate numbers and findings in a clear and concise way to relevant stakeholders
- Excellent communication skills
- Organised, with the ability to multi task across multiple projects