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Allocator / Customer Service Officer - Norwest

Holcim Australia & New Zealand - Baulkham Hills, NSW

Manufacturing & Industrial
Source: uWorkin

Source: uWorkin


Holcim has been servicing the infrastructure, construction and mining industries for more than 110 years and employs over 3,000 staff across 300 sites.

Part of the world's largest construction materials company, LafargeHolcim, Holcim is a leading supplier of concrete, aggregates and precast products.

  • Permanent Full Time 
  • Based at our Norwest Office 
  • Base salary package including overtime hours + Super

Why join Holcim?

  • Monday to Friday + half day Saturday
  • Full training provided on equipment, systems and procedures
  • A close knit team on site backed by an inclusive culture company wide
  • The chance to contribute to building some of Australia’s most iconic infrastructure

Based at our Norwest Office and reporting to the Customer Service Manager, you will be responsible for coordinating the dispatching, utilisation and timely delivery of Holcim’s fleet of Aggregates Trucks.

Key responsibilities:

  • Allocate agitator trucks to customer job site and negotiate where and when trucks / work can be transferred
  • Inbound Call volumes of over 100 per shift
  • Your primary focus will be aggregate orders, however you will also be trained to handle concrete orders
  • Available to work shifts starting between 5:30am and 7:30am, and finishing from 3:30pm to 4:30pm
  • Manage truck utilisation in conjunction with batch plants and Area Operations
  • Ensure complaints and issues are handled in a prompt and effective manner as per procedures
  • Use a hands on approach and be directly involved which will display effective leadership behaviours to ensure a highly motivated and effective team
  • Maintain effective communication with Plant Production Supervisors,Aggregates Contractors, Area Operations Managers, Account Managers and Technical staff
  • Effectively manage and comply with driver fatigue management and statutory requirements
  • Ensure daily raw material orders are placed accurately and on time for next day production schedule
  • Maintain a safe system of work in the workplace. Comply with all relevant safety, health and environment legislation
  • Managers to effectively reduce costs whilst maintaining optimum service level possible, to customer

Skills & Experience:

  • Demonstrated site administration experience desirable
  • Strong attention to detail and a high level of accuracy
  • Intermediate use of the Microsoft Office suite
  • Ideally have industry knowledge and/or site experience
  • Ability to organise and prioritise tasks to strict timeframes
  • Work independently whilst remaining a team player
  • Build working relationships with multiple stakeholders
  • Organised with a strong customer service and people skills
  • Experience using Command system / SAP and Google very beneficial
  • Be proactive in your approach to safety

Baulkham Hills, NSW

Manufacturing & Industrial


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