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April

Ecommerce Cx Manager, Marketplace (Anz)

Apple - Sydney, NSW

Marketing
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION


Summary

of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.


The WW Digital Channel Team drives the development of digital strategies across Apple channels. It is creating a consistent brand experience in the digital world, whether it is on a partner’s website or on global marketplaces or on social commerce. The WW Digital Channel Team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple’s potential in maximizing customer experience, brand presence and sales growth across digital channels.


We are seeking a motivated and entrepreneurial eCommerce CX Manager to join our growing business. This person will be responsible for the set up of Apple products and store on Amazon. The successful candidate must be high-energy, proactive, detail-oriented and able to thrive in a fast-moving, complex environment.


Key Qualifications

Deep expertise in digital commerce/ eCommerce and digital merchandising/marketing

5+ years in eCommerce, preferably with P&L or category management responsibility

Demonstrated understanding of and experience with eCommerce funnel, SEO, SEM

Deep prior experience on content optimisation via UI/UX and digital merchandising to achieve sales goals

Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations for eCommerce growth

Experience delivering successful end-to-end digital programs or campaigns through cross functional internal and external teams— from concept to execution to reporting and optimisation

Stellar analytical ability with capability to transform online KPI CX data into actionable insights and execute upon them ; demonstrated experience using KPIs/web analytics to impact digital business

Strong attention to detail and organisation; tenacity to execute flawlessly

Prior experience using a Content Management System and working with eCommerce platforms; strong Excel skills

Ability and experience communicating to a wide range of constituents across functions, organisational levels and cultures; proven experience leading through influence in a matrix organisation - working with both global and local organisations

Excellent verbal and written communication skills

Previous experience with an online, vendor driven marketplace preferred


Description

Drive the CX (customer experience) and overall business roadmap for Apple’s Marketplace business focused on growing sales while managing the optimal Apple CX

Work closely with sales lead to develop innovative digital merchandising strategies, calendars and plans that support and promote sales growth for Apple products sold on Amazon

Closely manage the Search CX and Product Detail Page CX of the country - making constant improvements to achieve business goals, add unique capabilities and achieve and exceed sales growth.

Drive localised execution of global programs

Utilise online KPIs, web analytics, and performance metrics to analyse, develop and execute on growth programs, insights and opportunities - weekly, monthly and quarterly

Together with Sales Account Executives, lead weekly and monthly business reviews with cross-functional Apple teams and Retail partner, as well as global teams.

Partner closely with sales, finance and operations to ensure that the customer experience and merchandising plans support forecasts


Education & Experience

We anticipate you will have a Bachelor’s degree or equivalent experience.


Additional Requirements

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Role Number: 200231985