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Nuc Services Officer (Fixed-term Contract)

Chubb - Perth, WA

Insurance & Superannuation
Source: uWorkin

Source: uWorkin


Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.


Reporting to the National Underwriting Centre (NUC) Services Unit Leader, the primary purpose of this role is to administer and continually improve ‘end to end’ key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes.

Furthermore, the role will focus on delivering a high quality client service through taking ownership of the operational functions within the NUC team allowing Underwriters to focus on client service, retention and underwriting.

This role reports directly to the NUC Services Leader, however, through the matrix reporting structure may also have a dotted line to other parts of the underwriting community on a day to day basis.

Key Responsibilities:

  • Manage the MRL process, ensuring the highest data integrity and minimal disruption to the business & continually identify opportunities for further improvement
  • Manage the Endorsements process, ensuring, quality and service level agreements are met & continually identify opportunities for further improvement
  • Administrator the Workflow Management process, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
  • Manage other & ad hoc dedicated NUC Services processes, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
  • Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules
  • Display accountability for quality, accuracy and timeliness within all processes and interactions
  • Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required
  • Engage in reviews of documented processes & procedures
  • Participate in all regular team forums, including, but not limited to team meetings, problem board meetings, tracking board meetings, monthly forums, team events, etc.
  • Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate items

  • Competent in Microsoft Office and Outlook. High level of general computer literacy
  • Effective communication and interpersonal skills both in verbal and written forms
  • Strong customer service skills and customer centric attitude
  • Strong attention to detail and the desire to deliver and improve quality
  • Problem resolution and decision making skills
  • Ability to work in a team environment as well as on own initiative
  • Experience working to deadlines/SLA's
  • Pro-active involvement with department objectives & service levels
  • A collegial and constructive approach to working with and supporting colleagues within a team environment
  • Well-developed analytical and organisational skills