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Full Job Description

#19056251
22 Mar 2021

Service Co-ordinator
Jordan Plumbing Pty Ltd
Croydon Park, South Australia
$40,000 - $50,000 p.a.
Full-time

Established in 1929, RA Jordan Pty Ltd, trading as Jordan Plumbing in SA and Jordan Hydraulic Services in the NT, has forged a reputation and portfolio as an industry leader in plumbing services. Our Service Division provides emergency and routine preventative maintenance plumbing services to a diverse range of customers, specialising in the commercial and industrial sector.

We have a vacancy within the Service Department for a Service Co-ordinator.

Key tasks are :-

Liaise closely with customers via email and phone
Create and dispatch work to our field plumbers electronically
Schedule PPM work with customers and plumbers
Ensure the electronic scheduler is up to date and accurately reflects field activities
Maintain service call details in the system database
Maintain customer databases
Ensure relevant documentation is provided to customers and plumbers
Create electronic timesheets for processing of payroll
Review work in progress and action as required
Review service call costs and process to invoice
Review and action unpaid invoices

Skills and Attributes:
Previous experience in a service coordinator role or a service administration role
Ability to monitor the workload and adjust labour to ensure customer requirements are met while ensuring all plumbers are productive
Excellent communication skills
Being able to resolve customer and plumber issues or queries
A can do - positive attitude
Enjoy working in a dynamic team
Proficient with all MS Office packages
Strong focus on customer service

This is a full-time position with an immediate start. The remuneration package will reflect the experience and skills of the successful applicant. Please email your application to denise.browne@rajordan.com.au