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April

Multiple Customer Service Positions Available - Noarlunga

Datacom Connect Pty Ltd - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Full Job Description
No prior contact centre experience required
Flexible work hours available
Highly rewarding and valuable training provided

The Role

As a Customer Service Representative at Datacom, you will be providing essential services to the Australian public on behalf of our Australian Federal Government clients. Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.

This role operates in a fast-paced team environment and works to meet key performance indicators that are focused on quality outcomes for customers, delivered with efficiency and a smile.

About you

You are able to demonstrate a focus on superior customer service
Proficient verbal and written communication skills
Listening skills that identify customer needs and provide appropriate solutions to customer enquiries
Intermediate computer skills
Able to effectively manage sensitive customer interactions
Able to demonstrate your own sense of self-awareness as well as empathy for others
Due to Federal Government security clearance requirements, Australian Citizenship is essential
The Benefits

Datacom offers its people the ability to make a real difference, and develop their careers within in a supportive and rewarding environment
Best in class rewards and recognition program, including awards and corporate retail discounts on tap
Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide you with career growth within our great organisation. Opportunities for development include: Leadership, Business Analytics, Administration, HR & Recruitment and IT
Located centrally in The Colonnades Shopping Centre on Beach Rd, team activities, social events and a sense of community
About Datacom

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.1 billion annually. This makes us one of Australasia’s largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

Datacom has extensive expertise in the operation of contact centres, data centres, engineering and application management, as well as payroll and customer service design and operations.

We are local at heart, yet world-class in capability.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

We are offering two types of employment - Permanent full time, part time and casual positions.

We understand that life can be busy, therefore, Datacom’s commitment is to provide a flexible work life balance to suit any personal or family commitments whilst still maintaining full time hours.

If you’re looking for meaningful employment with genuine career progression, training and development, Datacom would love to hear from you!