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April

It Onsite Technician

HAYS - Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Your new company
A rapidly growing Managed Service Provider located in Melbourne's Inner South requires a Desktop Support Technician for a permanent vacancy commencing immediately.

Your new role
In this exciting new role, you will be:

  • Providing 1st & 2nd level support both onsite and remote a broad client-base.
  • Maintaining relationships with clients.
  • Performing account administration with Active Directory, Exchange and bespoke applications.
  • Ensuring technical issues are resolved within SLA's in calm and polite manner.
  • Troubleshooting technical issues in a high-volume ticketing environment.


What you'll need to succeed
To be successful in your application, you will need:

  • Prior experience providing level 1 & 2 IT support.
  • Demonstrated knowledge of Windows OS, Active Directory, Exchange and Office 365 administration.
  • Experience with Autotask and ConnectWise is highly advantageous.
  • Good understanding of ITIL practices and methodologies.
  • Excellent communication skills, both verbal and written.
  • A tertiary education in IT is strongly regarded.


What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered a competitive salary package. Working withing a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!

What you need to do now
If you're interested in this role, click 'Apply Now' or forward an up-to-date copy of your CV to daniel.bertino@hays.com.au.

SA Licence number : LHS 297508