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After-hours Service Coordinator

SACARE - Broadview, SA

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin


Full Job Description
SACARE is a South Australian owned and operated organisation leading the way in providing innovative in-home and supported accommodation care solutions to a diverse range of clients. The organisation lives by the mantra "if it's not fun, don't come" and always aims to inject a strong sense of fun and vibrancy into everything we do. We are passionate about our delivery of professional, compassionate care for individuals living with complex needs while ensuring that we empower, engage and provide development opportunities to all of our employees across the organisation.

Following on from some internal promotions, SACARE are currently seeking a casual, After-Hours Service Coordinator to provide assistance across a 24/7 roster, particularly across the weekend as well as providing after-hours coverage. The successful candidate would be required to work a minimum of 15-20 hours per week.

The Service Coordination Team provide 24/7 service, connecting clients with our exceptional network of Disability Support Workers. As a member of the Service Coordination Team, you will be at the forefront of communication; building and maintaining relationships with both our clients and the broader SACARE workforce.

What you'll be responsible for:
Scheduling and facilitating support services to a compliment of community-based clients
Assisting and maintaining effective and ongoing relationships with clients through the delivery of an exceptional service
Fostering relationships with clients’ families and significant others to ensure the needs of the client are suitably being met
Developing and maintaining strong partnerships with the Disability Support Workers providing in-home care to clients in the community
Maintaining confidential documentation and records in relation to clients care, requests and specific needs
Escalating issues in relation to clients care to relevant clinical and/or management bodies when required
Collaboratively problem-solving and presenting effective solutions for clients to ensure their needs are suitably met
Daily administrative and supportive functions

What you’ll need to be considered for the role:
Previous experience in a comparable scheduling role, or equivalent.
Evidenced experience in a scheduling environment, including the ability to complete required allocations in a timely manner with a strong sense of urgency
Capacity to work across a 24/7 roster, specifically on weekend and after-hours shifts
Excellent administrative, time management and organisational skills.
Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards.
Understanding of up to date disability related legislation, policy and processes.
Ability to work collaboratively and influence a range of internal and external stakeholders at different levels.
Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
High degree of professionalism, optimism and resilience.
Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds.
Current unrestricted Driver’s Licence and DHS clearance (mandatory).

This role will be predominately based at our Broadview office. Some travel to meet with clients within the community may be required, so a current drivers licence and reliable vehicle are mandatory requirements for the role. Additionally, you must possess a current DHS/DCSI clearance or be willing to obtain prior to commencement in the role.

Please be sure to include a covering letter addressing the key criteria outlined for this position and a current resume. Applications without a cover letter will not be considered.

Applications close: 24th April 2021

Apply Now!

SACARE is an Equal Opportunities employer. We have a duty of care to ensure you are not knowingly placed in a role that risks your work health and safety and has specific roles that may, given their genuine occupational requirement fall under an Exemption under Section 34 (2) of the Equal Opportunity Act, (SA) 1984 (the Act).

Broadview, SA

Voluntary, Charity & Social Work


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