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Customer Support Specialist

Coadys Personnel - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


This is a truly exceptional opportunity for a passionate Customer Service person to join a successful and highly progressive technology company who offer amazing staff benefits as well as endless opportunities to progress in your career.

Working as part of a dynamic team, full training will be provided in the specifics of this unique role where you will assist customers using their online searching services. Specifically you will:-
  • Assisting customers using the Company's online platform via phone support
  • Responding to incoming email enquiries
  • Collaborating with internal teams to pass on customer feedback, share knowledge and escalate technical issues where necessary
  • In the longer term you will be trained to respond to support requests via live chat and provide remote trouble shooting and training sessions for clients
  • Providing support to 3rd party re-seller clients
  • Working to KPI's relating to customer satisfaction, response rate, handling times etc.
  • Maintaining up-to-date knowledge of products and services
  • Communicating clearly and accurately with clients and internal teams to ensure improved customer experience.
To be considered for this position you will have an excellent phone manner along with clear and upbeat verbal communication skills. Whilst full training will be provided in all aspects of the role, experience in customer service is highly desirable. To be successful you will be someone who is passionate about customer service, thrives in a fast-paced environment, and is driven to succeed.

In terms of career progression, this is the team to join and perform to be noticed......from here, the sky is the limit! High performers will be recognised and promotions are common to all areas of the business....Sales, Technical, Administration and more specialised Product related career paths.

The role is available now so end your resume to Coadys today for immediate consideration.

Please note only shortlisted candidates will be contacted.

To review more of Coadys current opportunities visit our website: www.coadys.com.au