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April

Team Member

Westpac Group - Sydney, NSW

Banking & Finance
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Team Member

How will I help?

As a Team Member, you will assist the requests from numerous stakeholders around estates management in-bound/out-bound contact centre. Your main goal is to service our customers’ needs for information regarding the management or finalisation of an estate.

You will manage and respond to all calls and emails received within agreed service levels. This will include general questions, queries as well as complaints and investigations. The team manage various means of customer communications, including phone, email, online and in branch enquiries.

You will be responsible for providing internal and external customers with the highest standard of professional customer service through continual focus on attention to detail, service levels and personal and professional development.

This is a permanent, full-time role and is based in Concord West.

What’s in it for me?

You’ll be working with the division as a whole to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise.

You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts!

Westpac Group has been around for over 200 years and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.

What do I need?

You will bring with you your previous banking experience and have a thorough understanding of the bank lifecycle and workflow. To be successful in this role you will be a customer service superstar! With servicing our customers at the forefront of everything you do.

As well as this you will:

  • Have a high level of understanding of the Deceased Estate process is desirable but not required
  • Have exceptional communication experience, both written and oral and be able to communicate via various means
  • Have high level attention to detail – be able to verify applications with minimal rework required
  • Have proven experience in delivering high standards of customer service within agreed service levels within a high volume, productivity-driven environment
  • Be resilient, remain calm and be able to handle customer queries with empathy and understanding
  • Be a team player, with the ability to work autonomously and take responsibility

What’s it like to work there?

You’ll join one big, supportive team to reach our purpose of Helping Australians Succeed.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers.

As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

Our people are our highest priority and we are committed to placing our redeployees in available roles before we review other applicants.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

Westpac Group