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April

Front Of House / Cosmetic Consultant (Dermal Clinician Experience )

AESTHETIC RECRUITMENT on behalf of Medical Aesthetics - Toorak, VIC

Administration & Secretarial
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About Us:

Founded in 2015, this Cosmetic Surgery Studio Clinic provides a boutique environment for performing non surgical and minimally invasive cosmetic surgery treatments. Our success lies in the fact that we are extremely passionate about aesthetics and natural beauty, as well as the customer experience.

In the year 2020, our vision has grown towards becoming a brand that provides ethical cosmetic treatments and includes all aspects of cosmetic medicine. With a busy workplace environment our company is growing its operations in skin care (formulating its own skin care line) as well as creating a training platform for doctors/nurses in the field of cosmetic medicine and surgery.

As Employers, we support an entrepreneurial spirit and cultivate a professional environment in which our employees are challenged to give their best; attention to detail and the pursuit of excellence are traits we encourage.

The clinic has a highly passionate and customer-focused ethic that we want someone to build on. We require someone who is committed to providing great service and looking after each patient as an individual.

We offer all employees professional development opportunities and open the field for career advancement, within our studios/clinics around Melbourne. All our staff from the medical team to business management to front of house staff interact regularly, exposing employees to different cultures and perspectives.

We value a diverse workplace. Women, people of colour, people with disabilities, and members of the LGBTQ community are strongly encouraged to apply. We believe an equitable and inclusive work environment, and a diverse, empowered team are key to achieving our mission.

The Role:

To provide amazing customer service and execute basic front of house roles at a prestigious cosmetic surgery clinic.

Responsibilities:

  • Overseeing the daily operations of reception; management of customer database and appointment bookings, answering inquiries, invoicing and processing of payments
  • Greeting of customers and providing the highest level of customer service both in house and over the phone
  • Building and maintaining strong relationships with clients
  • Assisting with social media campaigns and events
  • Provide customer service with opportunities to form relationships with clients
  • Update electronic database, be prompt in replying to enquiries social media comments and message.
  • Assist in managing social media accounts
  • Answering the phone and providing information / directions / booking in clients
  • Patient recall, helping in recovery calls post treatment, assisting clinical team in filming procedures for social media
  • Maintain a spotless clean environment and help in performing administrative tasks.
  • Maintaining impeccable standards of cleanliness throughout the clinic and ensuring premises and equipment are maintained against state regulatory hygiene and safety standards at all times

What we are looking for in the right person:

  • 2 customer service experience, similar role ideally
  • Exceptional and proven customer service skills built from an array of environments
  • Passionate about working in the beauty industry
  • Proven ability to follow protocols and procedures
  • Professional presentation and manner
  • Relevant experience in the fields of beauty therapy, medical or health-related industries is an advantage
  • Energy, enthusiasm and an ability to perform well under high-pressure on a diverse range of tasks
  • Outstanding English communications and writing skills essential
  • An Australian permanent resident or citizen

Hours of work:

approx. 12 - 18hours per week

Job Types: Part-time, Contract, Casual

Job Types: Full-time, Part-time, Casual, Permanent

Job Types: Temporary, Permanent

Expected Start Date: 01/04/2021