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Customer Contact Strategy Analyst

Commonwealth Bank - Sydney, NSW

Source: uWorkin

Source: uWorkin


  • You are analytical, providing valued insights on the way we should communicate to our customers
  • We are close knit, fun team, passionate in delivering strategic results with our Marketing teams
  • Together we ensure a seamless and cohesive cross-channel experience for our customers
Do work that matters:
As Customer Contact Strategy Analyst you will thrive on working closely with the Marketing team, delivering campaigns and educating our customers on their share trading journey. With a focus on the ability to plan and design campaigns and ensure stakeholders are effectively engaged and allocated clearly defined roles.

Day to day, you will play a key role to allow the business to understand database and data sources to then build workflows utilising Alteryx/SQL and Adobe Campaign.

We aspire to help our customers to prosper. As part of the Marketing and Strategy team you'll help us to deliver end to end customer and advisor campaigns to support CommSec in delivering an integrated and aligned approach to the customer solutions we provide.

See yourself in our team:
You will be part of a team which focus on digital capability which ensures we are investing in our growth and using our experience to take our customers trading to the next level. Our momentum is ever quickening.
Come and join us as we continue to be recognised as Money Magazine's Best Feature-packaged online broker.
The team is a fast paced team looking to continuously deliver best in class analytics and reporting with a strong passion for enhancing our business decisions and providing the highest quality to our clients.

We're interested in hearing from people who:
  • Demonstrated analytical skills and attention to detail with ability to deliver insightful ideas and draw findings from figures and make recommendations
  • Are you curious about campaign Deployment though execution of e-mail, SMS and CRM activity and monitoring of campaign integrity and performance
  • Managed daily & weekly campaign reporting on concurrent initiatives across the stakeholder group
  • The ability to work autonomously in a team environment
  • Experience in identifying methods of statistical analysis and measurement techniques using SQL, Alteryx, Tableau and associated reporting suits is desirable
If this sounds like you - apply now!

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.