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April

Collections Officer

GRENKE Australia - Macquarie Park, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About us

Become part of the fastest growing leasing solution provider in Australia. At GRENKE, we pride ourselves on our personal approach to leasing for small to medium size businesses. With presence in over 32 countries and 40 years of experience, we enable our resellers to streamline their sale processes by using a personal, fast and simple leasing solution.


Join a vibrant and proactive team, located in Macquarie Park with easy access to transport. We are looking for an individual with a high analytical and negotiation skills with excellent written and verbal communication skills.

Role Summary


:: Organise and monitor for deviations in payment plans

:: Handling inbound and outbound call.

:: Contact customers that are in arears

:: Develop effective payment plans

:: Research and implement effective collections techniques

:: Perform all administrative duties related to ensuring office efficiency.

:: Respond to client account queries in a timely and professional manner


About you

:: A sound understanding of the Debt Collection Guidelines (DCG) and legal process is preferred

:: Using your empathy, problem-solving and negotiation skills to design a repayment plan that put customer and is achievable

:: Strong written and verbal communication skills

:: Highly motivated and proactive

:: Ability to operate under stressful situations

:: Excellent time management and organisational still

:: Proficient in Microsoft Office Suite and technology


Benefits

:: Base + super + up to 35% bonus

:: Day off on your birthday

:: 5 weeks annual leave

:: Team bonding sessions and activities every quarter

:: Full on-boarding and training in-house

:: Healthy snacks and fruit provided

:: Great modern office a short walk from Macquarie Park station

:: Excellent career progression – with an expanding company comes expanding opportunities

Macquarie Park, NSW

Customer Service & Call Centre




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