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Claims Officer

ADECCO - Perth, WA

Any Industry
Source: uWorkin

Source: uWorkin


Job Summary/Introduction

Adecco are recruiting for various Claims Officer positions with case management experience. This is a temporary assignment in a federal government department. Based in Perth CBD you will have the opportunity to join a collaborative and supportive team. Training is provided, however a positive and open-minded attitude is essential.

Details about the Client

Adecco is the world's leading staffing and recruitment agency with over 5,200 branches across 60 countries.

In Australia, we deliver cross-industry expertise and HR solutions and we have extensive experience working within the APS delivering people solutions aligned with APS Legislation, APS Work Level Standards and APS Merit principles.


We need suitably skilled and experienced candidates that can:

  • Show empathy and patience for individual circumstances.
  • Manage a high volume portfolio of cases
  • Chasing up documents and referral letters, mainly from healthcare providers
  • Process Health care claims and advise on claim outcomes
  • Follow set complex processes and procedures as outlines by Team leaders and Managers

Candidate's Profile

  • Experience working within the health care sector is highly desired
  • Ability to demonstrate empathy and patience for individual's circumstances is essential
  • Previous experience working within a claims or injury management team is highly regarded
  • Excellent technical skills
  • Previous customer service experience over the phone
  • Excellent telephone manner
  • Exceptional communication skills is essential
  • Demonstrated ability to follow process, policy and legislation
  • Resilience, and ability to work effectively in a team
  • 3-5 years administration experience preferred
  • National Police Clearance

Job Offer

Our client embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds

If you are an Australian citizen, meet the above selection criteria and are willing to undergo a baseline security clearance please APPLY NOW with your updated resume.