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April

Scheduling Administrator

Origin Energy - Hobart, TAS

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Full Job Description
6 month contract opportunity
Hobart based
Join Australia's leading energy provider

A great Origin opportunity

Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Good energy starts with you, our great people.

Your opportunity

As part of the National Response Centre, the Scheduling Administrator is responsible for efficient and proactive delivery of all administrative functions connected with the scheduling and dispatch of all field services activity, to both Acumen and Contracting technicians. Reporting into the Service Delivery Manager, this contract role is a fantastic opportunity for someone wanting to gain more experience within a call centre environment in a customer centric role. Note this role will require you to initially work from home.

Key activities performed by this role include:
Optimise field service work, planning and allocating jobs to be logistically sound, efficient and an effective use of resourcing.
Managing client stakeholder conversations in compliance with direct client guidelines ensuring a positive end customer experience.
Participate actively in problem solving and finding solutions for scheduling difficulties and challenged in consultation with and support from Work Force Controller and other stakeholders.
Day to day liaison with field resources and supervisors as well as client stakeholders, responding to enquiries and feedback in a prompt, efficient and supportive manner.
Respond to e-mail enquiries requesting job status updates, urgent scheduling requests and escalations.
Outbound retail business and life-support customers to schedule appointments.

About you

You are a proactive, enthusiastic, customer centred individual, who thrives in a fast-paced environment. You have excellent communication and organisational skills with previous experience in a call centre environment.

To be considered for this opportunity, you’ll have:
Minimum 2 years relevant experience in a call centre and/or a scheduling administrative role
Prioritisation and time management skills
Efficiency and accurate data entry skills
Experience with metering in the NEM is not essential, however is desirable

A great team to join

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Origin’s Energy Supply and Operations business plays a key role in providing reliable, affordable and sustainable energy to power Australian homes and businesses. We're the largest owner of natural gas-fired power stations in Australia, and generate more than 7,400 MW of power through our flexible generation portfolio. We’re also a major supporter in the growth of renewable supply and storage, supporting a cleaner energy future.

We’re looking for passionate and forward-thinking people to help, who are committed to a zero-harm safety culture, managing risk and driving culture change.

Origin. Good energy

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy. Today, we serve more than 4.2 million customers, are one of the most significant energy producers in the country and listed in the ASX Top 50 companies.

For more information contact: Natham Jancey - (02) 8345 5165, quote Requisition ID: 78221

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.