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April

Business Improvement Specialist

Talent International - Brisbane City, QLD

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Our Brisbane CBD based client is seeking an Business improvement specialist to join their team on an initial contract role until mid-June 2021 - 30 hours per week.

Responsibilities
 

  • The purpose of the Business improvement specialist role is to work with teams and key internal stakeholders to review the as-is function, processes and structure of both sections and conduct a cost-benefit analysis to provide an efficient, effective and sustainable function with the capacity to adapt to changing community priorities and needs. 
  • The role's primary functions are to facilitate sessions and deliver a service catalogue, as well as undertaking a review of current processes, legislative and community requirements and best practice operations.
  • Consultation across a number of stakeholders, gather existing content, inclusive of legislative requirements, existing website and customer service content, map the existing customer experience, and provide recommendations for best practice operations.
  • The role will be key to guiding team structures to align to the strategic frameworks and positioning the branch for the business activities associated with the engagement of the vendor.

Competencies & Skill Level: 

  • Experience with business improvement 
  • Experienced in organisational change
  • Excellent written communication skills
  • Ability to manage competing timeframes and priorities
  • Strong interpersonal and stakeholder management skills
  • Understanding of the customer experience
  • Ability to work autonomously
  • Strong customer service skills

To find out more, please "Apply for this job" or contact Mats Rorvik on (07) 3221 3333 or [email protected]

https://www.linkedin.com/in/matsrorvik/

For a list of all vacant positions, please see our website www.talentinternational.com