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Senior Client Service Officer - Dubbo - Courts, Tribunals And Service Delivery

Communities and Justice - The Slopes, NSW

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


  • Salary from $72,635 pa to $79,535 pa + super
  • Generous leave entitlements including flex leave
  • Diverse and inclusive organisation

Courts and Tribunal Services manage and support the largest court and tribunal network in the country. There are 164 courts and tribunals throughout NSW, many in regional and rural areas - www.courts.nsw.gov.au

About the Role

  • As a Senior Client Service Officer, you will provide complex administrative services to meet statutory obligations and deliver high quality and professional services to clients in a busy court house envrionment. The role supervises staff and provides ‘hands-on’ training, learning support and capability development of staff.
  • The role may be a Registrar, Deputy Registrar or Senior Client Services Officer in a court registry and will be required to supervise a small team and effectively allocate resources to meet the Department’s requirements. The role may be required to perform some quasi-judicial and procedural functions.
  • The role requires a commitment and ability to be able to prioritise and ensure the efficiency and client standards are met in a busy court.

About you

In addition to the essential requirements of the role, you will have experience in:

  • Providing clerical and administrative support in a fast paced environment;
  • Working collaboratively with a wide range of stakeholders and the ability to quickly adapt to changing situations and priorities;
  • Managing a team, providing training and support, allocating resources.
  • Strategic thinking and the ability to juggle competing priorities and deal with difficult situations.
  • Engaging, coaching, mentoring and developing staff
  • Contributing to the development and implementation of initiatives that aim to improve work practices in a busy court environment.
  • Adapting to work in different jurisdictions and interpret legislation and apply

Essential requirements

  • Current Drivers Licence and be willing to travel, including overnight stays.

For more information view the role description here.

Applying for the role

For your application to be considered, please apply via the Department of Communities and Justice Careers page and answer the two pre screening questions:

  1. Tell me about a time you had to mentor/coach a team member to manage/improve performance. What did you do and what if anything would you do differently next time? What was the result?
  1. Describe a time in a professional environment where you were juggling multiple competing tasks and deadlines. How did you manage the situation? What steps did you take to prioritise and deliver outcomes? 
  • Attach your resume that sets out your work experience as relevant to the role (maximum four pages)
  • Attach a cover letter that sets out your work experience as relevant to the role (maximum one page)

For inquiries about the role, please contact: Paula Mulheron, Deputy Registrar Dubbo Local Court – (02) 6885 7607 or [email protected]

Closing date: Extended to Sunday, 18 April 2021

A talent pool may be created for future ongoing and/or temporary roles and is valid for a period of up to 18 months.

About the Department

The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.

Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

If you experience technical difficulties when submitting your application, please contact [email protected] or (02) 8688 6244


To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please contact [email protected] or (02) 8688 6244 and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

Thank you for your interest in this role. We look forward to receiving your application.

The Slopes, NSW

Government, Defence & Emergency


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