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Senior User Experience Designer

Department of Customer Service - Sydney, NSW

Source: uWorkin

Source: uWorkin


Senior User Experience Designer
NSW Government Digital Channels

Temporary Opportunity - Grade 9/10

  • 2 x temporary opportunities to Aug 2021 and Nov 2021
  • Prototype, test and iterate customer experiences based on customer and business needs
  • Establish, build and nurture collaborative customer and stakeholder relationships
  • Other multiple temporary roles available ranging from 3 months to 6 months
  • Based in Sydney – McKell Building or remote

About the team and the role

The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook.

On these channels, we provide an inclusive, consistent, high-quality experience for NSW Government customers.

What is in our sights right now is a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. In order to do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and test and learn new technologies.

If you have a growth mindset, are customer and digitally obsessed, and excited about taking government to the next level, we want to hear from you.

Reporting to a Principal Product Owner who manages a cross-functional team, you will create and continually improve customer experiences. You will also plan qualitative research and quantitative research to inform the product vision and deliver world-class user experiences in accordance with design standards, guidelines and processes. You’ll also document requirements, support accessibility and collaborate with developers.

Your key accountabilities include:

  • Design and deliver customer experiences by wireframing, prototyping and user interface designs in collaboration with content designers.
  • Plan and iterate designs by testing with customers.
  • Contribute to strategies and tools for continuous evaluation to drive project improvements.
  • Measure and analyse the user experience to optimise the performance of products and services.
  • Incorporate accessibility requirements into design specifications and guidelines.
  • Establish, build and nurture collaborative customer and stakeholder relationships through effective communication to ensure project deliverables are met.
  • Actively collaborate across squads and contribute to team design and research activities.
  • Plan and facilitate user experience research, both qualitative and quantitative.

Key Skills and Experience to be successful

  • A creative problem solver who is not afraid to question and push ideas.
  • Proven record of combining beautiful design aesthetics with compelling and easy to use customer experiences.
  • Experience working and collaborating in an Agile, multi-disciplinary team
  • Extensive experience planning and continually iterating designs by testing with customers while contributing to strategies and tools for continuous monitoring.
  • Knowledge of digital accessibility and disability inclusion.
  • Experience in leading digital products

How to apply

Submit your application Only via www.iworkfor.nsw.gov.au

Click the ‘Apply Online’ button on the advertisement. Accept the redirection to NSW connect and to the Department of Customer Service career page then click on the ‘Apply Now’ button to then complete your application process. (Please note direct applications will not be accepted via email.)

Your application should include

  • a cover letter of no more than 2 pages
  • an up-to-date resume of no more than 5 pages which clearly details your skills and experience as relevant to the role(s).

Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.

A talent pool may be created for future ongoing and temporary opportunities valid for 18 months.

Working at Departmentof Customer Service

The Department of Customer Service is a great place to work!Our values of accountability, trust, service and integrity drive ourinitiatives and culture. We support innovative programs in areas as broad asdigital government, consumer protection and major public works. We are an inclusiveorganisation that celebrates diversity and flexible work practices and believeour people are our greatest asset.

Salary Grade 9/10, with the base salary for this role startingat $111,077 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment pleasecontact Ward Young via [email protected]

Closing Date: 19th April @ 9:59 am

The Department of Customer Service is proud to be an EEO Employer who are fullyfocused on equality and believe deeply in diversity of all identities making usdifferent and a true reflection of our NSW customers. As an inclusiveworkplace, we support various employee resource groups, practice flexible workand workplace adjustment.

If you dorequire an adjustment during the recruitment process, please notify us on yourapplication form.