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April

Customer Support Specialist - (Finnish, German, Swedish Or Spanish Speaking)

Genesis Global Limited - Hobart, TAS

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Full Job Description
About the role

A Customer Support Specialist in our organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs of our Casino and Sportsbook products.

We at Genesis strive to be the best in Support and Customer care within the industry and we are looking for individuals who possess the same vision.

Responsibilities

Handle customer queries through Live Chat and email
Escalating to relevant departments and following up on the resolution
Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
Working closely with the VIP, Marketing and Risk/Payments department
Crediting bonuses & Free spins
Upselling the Brands promotions
Actively engaging customers

Skills & Experience Required

Fluent English language skills (written and spoken)
Fluency in another language such as Finnish, German, Swedish or Spanish is a requirement
Experience with Sportsbook is essential
Customer support experienced
Strong PC and internet skills
Very good problem-solving skills
Strong attention to detail
Strong team player
Good online attitude
Staff will be required to work shifts.

Further Information

At Genesis we offer a friendly, dynamic work environment. We believe that our employees are our main asset and we make sure that we walk the talk. In addition to a competitive salary, we also provide daily lunch, regular team events, Comprehensive Health Insurance and other benefits. This position is based in Malta and we are looking to recruit as soon as possible.