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April

Systems Engineer

Hays Information Technology - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Your new company
This Not for Profit Organisation is based in the heart of Sydney CBD and is currently seeking a Senior Desktop Support Analyst to join their team in a fixed term contract. In this role you will work across Level 1 and 2 enquiries. This organisation encourages work life balance and would allow the successful candidate to work from home 3 days a week.

Your new role
As Senior Desktop Support Analyst you will support users with Level 1/2 technical issues, including Desktop. You will be responsible for answering the phone and being that first point of contact providing top tier customer service, along with using a ticketing system and doing support in person at customers desks. You will work in a small team, delivering Level 1 and 2 support to end users, which will include )365, Active Directory and password resets, Azure and Exchange. You will be highly experienced in troubleshooting across software and hardware.

What you'll need to succeed

  • To be a fit for this role you will have minimum 4 years experience in a Desktop Support role
  • Deep understanding or experience across running password logins around security audits
  • Be an Australian Citizen or Permanent Resident
  • Have excellent customer service and be immediately available
  • Experience in Microsoft technologies – Active Directory, Windows operating systems
  • O365, Exchange MS Servers 2012 and 2016
  • Basic networking knowledge
  • Windows OS and entire MS Office Suites
  • Experience in Helpdesk ticketing systems
  • Exposure and moderate experience across cloud technologies, Azure
  • Excellent communication skills and confident to speak to stakeholders at all levels
  • Due to immediate start, only candidates immediately available will be considered

What you'll get in return

  • Fixed term contract
  • Work life balance, working from home on offer
  • Competitive remuneration

What you need to do now
If you’re interested in this role, click apply now or for more information and a confidential discussion on this role or to find out about more opportunities in IT contact Ebony Hitchens at Hays on 02 8062 6198 or email [email protected]

LHS 297508 #2484826