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April

Customer Service Manager

Hays Contact Centres - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Your new company
A family run business that has seen continuous growth over the last few years allowing it to become a leader in it's industry. The business prides itself on its company culture and puts it's people at the heart of the business.

Your new role
As the Customer Service Manager you will be managing a team of 5, 4 customer service representatives and 1 field sales representative. You will be responsible for:

  • Handling the major key accounts
  • Handling escalations from the team
  • Conducting morning huddles, 1 on 1's and helping drive motivation within the team
  • Implementing strategies to improve the customer service delivery
  • Coaching and mentoring your team
  • Keep customers informed of new products, changes to order/delivery procedures and advise of specials and other promotions
  • Manage stock levels, liaise and book transport, calculate daily production

What you'll need to succeed

  • Customer Service management experience - open to industries and welcoming Team Leaders wanting to take a career step
  • Sales support/order processing experience
  • Industry knowledge in FMCG/logistics is desirable
  • Ability to be resilient and to coach and mentor a team
  • Approachable and hands on management style
  • Microsoft Office Skills
  • To be passionate about people and delivering exceptional customer service

What you'll get in return

  • MON - FRI Office role
  • Full time hours
  • Permanent position
  • $70k - $80k (depending on experience) + super
  • Family run business with strong office culture
  • Great location in South Windsor
  • ASAP Start

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2490832