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Product Support Manager - Metro Field Service


Any Industry
Source: uWorkin

Source: uWorkin


With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 

We are currently seeking a passionate and inspiring leader to take on the vital position of Product Support Manager – Metro Field Service.


Based in Clayton and reporting to the Product Support Operations Manager - Metro Victoria, you will be a motivating leader with extensive experience in a similar role. You will be a strong collaborator who thrives under pressure to always ‘Be the Customer Needs’.

You will be responsible for leading a dedicated and highly experienced group of 60+ individuals, which includes:

  • Metro Field Service Operations (based out of Clayton and Laverton)
  • Power Systems Service Operations
  • Metro Lube Truck Operations
  • Resident Field Service Technicians
  • Administration, Service and Support team

Your key responsibilities will include:

  • Delivering exceptional customer service
  • Be hands on in driving a positive safety and contamination control culture
  • Leading and motivating a large team to work together in achieving business results
  • Responsibility for profitability and strategic growth of the department
  • Maintaining and fostering a cohesive working relationship between Metro Field Service Group and all key departments


You are calm under pressure and a natural problem solver. You have the ability to communicate and interact on varied levels with all stakeholders. This, along with your sound commercial acumen will drive the departments growth and performance. 

To be considered for this role you will have the following skills, experience & attributes:

  • Proven experience in a similar leadership role and industry
  • Ability to develop long term internal and external customer relationships
  • Solid project, people, administration and commercial management skills
  • Sound conflict resolution, problem solving and interpersonal skills
  • Mechanical understanding/ comprehension of Caterpillar products and services
  • Intermediate/Advanced skills in Microsoft office

We will offer you an attractive salary package, including a base + super, a company vehicle, laptop, iPhone, incentive bonus, ongoing training and development + much more!

Our people are the heart and soul of William Adams, we pride ourselves on a progressive, professional, and rewarding environment, which is built on our values:

Integrity - The power of honesty
- The power of quality
- The power of working together
- The power of responsibility
- The power of endurance

For a confidential discussion, please contact Samantha in the Talent Acquisition Team today on (03) 9566 0959.