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April

Concierge

SOUTHPORT SHARKS - Southport, QLD

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

About Us...

Hosting one million visitors annually, Southport Sharks is one of the largest clubs in Queensland and one of the Gold Coast’s leading clubs with over 55,000 members. Our facility offers a multi-purpose events centre, two restaurants, a café, five bars, two AFL grade ovals, sports facilities, modern 24/7 fitness centre, kids club, gaming facilities and free weekly entertainment, plus a 120-room Mantra hotel.

We are seeking a vibrant Concierge with exceptional customer service skills to join our Front Desk team within the club. 

About the Role...

  • Greet and welcome customers/guests upon their arrival.
  • Provide customers/guests with any assistance or answer any queries.
  • Provide extensive knowledge of the venue and its nearby surroundings.
  • Be familiar with the Club’s marketing programs and events..
  • Assist in arranging travel for guests e.g., taxi service or courtesy bus.
  • Provide knowledge and expertise of services, facilities, and venues at Southport Sharks.

About You…

As someone with previous experience in the hospitality industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.

To be successful in this role you would need to possess the following: 

  • Outstanding communication and customer service skills.
  • Exceptional presentation and grooming
  • Ability to communicate with a variety of people
  • Knowledge of club facilities, services, promotional activities and membership procedures
  • Handle any complaints professionally.
  • Uphold and represent the company culture making guests feel welcomed and valued.

The successful applicant must be available to work Thursday, Friday and Saturday nights from 5:00 pm through to 10:00pm.

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!

APPLY NOW!!

No recruitment agencies, please.