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Facilities Operation Manager - Anz

Cognizant - Sydney, NSW

Property & Real Estate
Source: uWorkin

Source: uWorkin


  • Manage a program of inspections for Cognizant properties to ensure correct & efficient operations
  • Manage annual maintenance planner with appropriate supporting documentation for auditing purposes
  • Ensure adequate supplies and services for effective operations of Cognizant and its business activities
  • Manage Cognizant's relationship with Base Building
People Management
  • Manage creation and implementation of procedures and train staff
  • Ensure creation of an environment that supports teamwork, co-operation and performance excellence within the team
  • Audit ways of working to create more efficient and streamlined processes
  • Proactively engage stakeholders to ensure that Facilities meet business needs
  • Consult with business units to understand needs and meet or exceed expectations by providing excellent levels of customer service
  • Build and develop effective stakeholder relationships across multiple levels within the organisation
  • Create a positive environment where things do get done; providing flexibility and understanding how to say no while still providing quality services
  • Proactively understand the customers/ employees needs and act on them before being requested
  • Ensure excellent performance from staff (and/or outsourced vendor) e.g. morale, trust and work ethic
  • Manage Helpdesk requests (which will be the focal point for day-to-day operational activities)
  • Log and monitor all service requests ensuring that each request is routed to the correct team member/vendor who is responsible for performing the request
  • Track each request to ensure it is closed correctly and in accordance with the required timescales
  • Ensure compliance with local and government regulations & legislation
  • Assist with risk management programs including audits and ensuring recommendations are implemented and maintained
  • Adhere to escalation and incident reporting procedures
  • Understand the vendor procurement processes and comply with Cognizant's procurement processes
  • Ensure vendors are managed, delivering services on time and within budget
Contracts Management
  • Management of all service contracts
  • Ensure planned and reactive works are completed and verified
  • Effectively manage contracts, including insurances, SWMS, induction records etc
  • Periodic meetings with vendors as appropriate
Finance Management
  • Ensure financial processes are followed at all times
  • Ensure the site/s financial operations are meeting or exceeding targets and within budget
  • Assist with the preparation of plans, budgets and reports
Health & Safety Management
  • Ensure the provision of a safe working environment
  • Ensure compliance with statutory regulations on fire, health and safety standards