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Front Office Manager Darwin

Oaks Hotels & Resorts - Darwin, NT

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


Full Job Description
Oaks Hotels, Resorts & Suites

Oaks Hotels, Resorts & Suites offer a unique blend of city hotels in central locations and resort-style accommodation in tourist destinations across Asia Pacific and the Middle East. With a growing portfolio of 60 hotels, resorts and suites in destinations across Australia, New Zealand, Minor Hotels offers career growth and opportunities throughout the world!

Front Office Manager

Are you a looking for the next challenge in your leadership career? We are currently seeking a Front Office Manager to join our Front Office Team!

If you are an enthusiastic individual looking for the next challenge in your leadership career, we have the position for you!

What does a day in the life of a Front Office Manager look like?

Developing and mentoring the front office team
Ensuring that all daily tasks are completed accurately and in a timely manner
Conducting guest arrivals and departures
Confidently providing personalised, attentive guest service, including pre-empting the guest's requirements
Imparting your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions
Ensuring guest queries and complaints are resolved in a timely manner
Maintaining accurate guest accounts, adhering to strict confidentiality policies and procedures
Recruitment in conjunction with the Hotel Manager
Assisting with daily reporting of all statistical information
Completing administration duties in the front office department

To be successful in this role, you will have front office management or supervisory experience, together with a passion for delivering exceptional, pro-active customer service. You will have demonstrated organisational skills, strong attention to detail and excellent computer skills. In addition, you will demonstrate a high standard of personal presentation.

Benefits of joining the team:
People are our greatest assets, without them we would not be the successful business we are today. That is why we offer the following incentives.

Professional induction and ongoing development training.
Career opportunities throughout Australia and New Zealand.
50% discounted rates throughout the Australia and New Zealand portfolio, as well as discounted rates throughout the Minor Hotels Group.
A range of employee benefits including: Birthday Leave, Flexible work options, Employee Assistance Program, Study Reimbursement, Health & Well Being programs, Reward & Recognition programs, and more!

This is a unique opportunity to take up an exciting position with a global industry leader! In return you will enjoy significant autonomy & the rewards attached to playing a leadership role within a global company.