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Vice President, Customer Advisory

Salesforce - Sydney, NSW

Source: uWorkin

Source: uWorkin


Job Details
Vice President, Customer Advisory & CTO
The Vice President, Customer Advisory is responsible for guiding our most strategic customers and prospects on their digital transformation journeys as they respond to the challenges and opportunities of the 4th Industrial Revolution. This role will be instrumental to help our Enterprise customers translate their business strategy into a technology vision and roadmap to deliver realisable business transformation. The VP, Customer Advisory will demonstrate an executive level of business acumen and will be able to recommend a current, transitional and future state architecture and technology roadmap to underpin the customer’s transformation journey with a primary focus on customer and employee experience.

Reporting to the Senior Vice President Strategic Advisory Services, the VP, Customer Advisory will lead an exceptional team of Chief Customer Technical Advisors within the Australia and New Zealand region. This position requires a senior executive individual with a strong blend of digital transformation, business, enterprise architecture and leadership skills. It is an expectation of the role that this individual will be able to build and cultivate meaningful connections with C-level stakeholders. The VP, Customer Advisory will work closely with the wider ANZ Salesforce exec leadership team in a CTO capacity with a strategic view on our 2025 vision, as well as with sales leads to drive our growth plans in the region.

Key Leadership Qualities:

Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organisational dynamics with the intellectual horse-power to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organisation.
Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting edge technology trends.
Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business.
Builds Trust and Credibility: Makes decisions based on organisation’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.
Lead & Adapt to Change: Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs. Relishes leading even when times are tough and models the attributes of a GREAT leader. Salesforce Great Leader characteristics include being Salesforce Smart, ability to Get it Done, Win as a Team, Motivate and Champion, and being a Courageous Communicator.
As a courageous leader, one must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energised by tough challenges.
The candidate:
The successful candidate will have a breadth and depth of experience in strategy and business consulting, having driven digital transformation projects, across varied industries and be expert in delivering extremely complex and agile digital transformation.

You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building and leading complex, multi-disciplinary teams. Additionally, you have a track record of success in the following areas:

Significant experience of digital transformation in a consulting/advisory capacity
Internal and external stakeholder management
C-level relationships as a strategic advisor
Transformational thinker and leader - Taking the business to the next level through disruptive thinking and innovation
People and organisational leadership
Strong understanding the sales ecosystem; strategy, methods, cadence, reporting etc.

Inspire, build, lead, retain, develop and grow a world-class CCTA (Chief Customer Technology Advisor) team with technical, leadership, business, and functional skill sets, in building a talented and high performing organisation - fostering a Salesforce values driven work culture.
As part of the broader Strategic Advisory Services Leadership team, you will broadly collaborate across the business with the intention of orchestrating a customer centric approach to the way in which we programmatically and predictably growth our business in our top accounts across the ANZ region
Partner with Sales leadership to support and drive Salesforce’s transformation value proposition to the most strategic accounts, in a consultative selling approach.
Aligned with the ANZ region’s Exec Leadership Team this role will develop and execute growth plans to drive Salesforce’s strategic vision to get us to our 2025 plan.
This role will focus on nurturing the transformation paradigm with its multi-dimensional constituents beyond the pure technical scope - ensuring the team is constantly leveraging its complementary skill set to design a compelling solution for the Customer’s success
Be a frequent and high profile speaker and representative of Salesforce, promoting and evangelising our Customer 360 at industry events, briefings, and with both internal and external executive stakeholders.
Develop C-level connections and deep insight into the business dynamics of large complex enterprises and helping to shape customers change agenda, as well as foresee organisation impacts brought by technology.
Hire world-class talent and manage performance to ensure career growth opportunities and effective succession planning

Experience/Skills Required:

Demonstrated success in building / managing an experts’ organisation with a will to win and continuous improvement
Deep relationships with C-level executives at Fortune 500 companies, and track record of selling solutions at the C-level
Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team
Passion for technology and innovation, and a proven “forward thinker”
Strong understanding of Cloud Computing and the business benefit
Ability to quickly grasp and distinctly explain technological and business concepts
Industry expertise in at least one of our selected industries
Strong understanding of business processes and their implementation into enterprise applications
Analytical and negotiation skills, particularly at the C-level
Excellent communication and presentation skills (written and verbal)
Professional English required