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Case Assessor - Call Listening

HAYS - Sydney, NSW

Banking & Finance
Source: uWorkin

Source: uWorkin


Big 4 Accounting Firm - Remediation Programme - Call Listening Case Assessor - WFH - Excellent Daily Rate

Your new company
Join an exciting Remediation project with a Big 4 Firm who are committed to providing a large review for customers who have been affected by non-compliant advice.

Your new role
You will be responsible for investigating complaints into the mis-selling of financial products (mainly insurance) by performing the following duties:

  • Assess customer interaction by an insurance seller and be able to take note and review the customer interaction on a merit-based basis
  • Assess potential pressure or mis-sale of insurance policies
  • Listen to calls to identify and assess customers’ needs to achieve a desirable outcome against the assessment methodology
  • Be meticulous in your work and provide impartial fact-based commentary and out comes
  • Manage daily personal workload to ensure a high-quality deliverable is provided in a timely fashion.
  • Provide exceptional customer service both internally & externally
What you'll need to succeed
  • Experience within a customer service-based or call centre environment
  • Exposure to or knowledge of Financial Services
  • Be highly organised with the ability to work as a team player
  • Have experience in a rapidly paced team environment
  • Experience with MS Office Suite at an intermediate level or higher
  • Quality focus with the ability to reach individual and team KPIs.

What you'll get in return
The role is a 6 month contract, with potential to be extended after this. You will be offered an attractive daily rate and be given the opportunity to be part of an exciting Remediation project. You will be working from home and be given the opportunity to kick start your career in remediation & Financial Services

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to amy.rowe@hays.com.au, or call Amy Rowe now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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