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Scheduling And Administration Officer - Individualised Services

HelpingMinds - Perth, WA

Administration & Secretarial
Source: uWorkin

Source: uWorkin


Full Job Description
Scheduling and Administration Officer

Permanent full-time opportunity
Base salary + superannuation + generous salary packaging
Based in our Perth office

About HelpingMinds

HelpingMinds is a highly regarded carer support and mental health services organisation, established over 40 years ago. Our compassionate team of staff and dedicated volunteers throughout the metro and regional areas, provide quality services and support to more than 10,000 children, youth, adults, and families affected by mental illness every year.

Our Values

We are a value-driven organisation that encompasses the values of Hope, Collaboration, Trust, Integrity, and Respect to provide quality service. We welcome your individuality, your ideas, your passion, and your drive. Our people focused culture and flexible approach will help you to succeed both professionally and personally.

The role

We are looking for an enthusiastic Scheduling Officer to support the day-to-day operations of the Individualised Services team which spans across the Perth Metro, Regional WA & Darwin. To be successful in this role you will need to be passionate about making a positive impact and have a willingness to work within HelpingMinds values.

Responsibilities of the role include:
Co-ordinate the day-to-day rostering requirements across the IS division with varied shift requirements
Direct and allocate resources as needed ensuring team members are allocated to participants appropriately and business processes have been followed and expectations managed
Analyse and interpret scheduling data to maximise efficiency and utilisation of participant’s NDIS plan funding.
Escalate any shifts that are unable to be filled and/or service issues within appropriate time frames and procedures
Work closely with the Team Facilitators, Operations Lead and Executive Individualised Services to ensure that participants are allocated to the most appropriate team member based on the participants preferences and team member skill set
Assist in managing NDIS client packages through the provider system and NDIS portal (PRODA)
Read and review NDIS Plans to ensure there is funding for all support requested from stakeholders
Monitor service bookings and liaise with the Operations Lead and/or Executive Individualised Services on discrepancies
Provide administrative support to the Operations Lead and Executive as required

This position reports directly to the Executive Individualised Services and is offered on a permanent full-time basis (38 hours per week). The position will be based out of our Perth office with the option to work from other office locations across the Metro area.

For a copy of the full Position Description, please click here

About You

This is an opportunity for an experienced Scheduling Officer with a genuine interest in working collaboratively to ensure effective team goals and client outcomes are met.

Minimum qualifications, skills and experience:
National Police Clearance (valid within 6 months) & Current Drivers License
A minimum of 2 years’ experience in rostering/scheduling/workforce planning
Knowledge of the National Disability Insurance Scheme (NDIS) and experience working within the Mental Health Services sector
Strong organisational, time management and communication skills along with a superior attention to detail
Strong client focus with excellent customer service skills
Demonstrated ability to proactively build and manage relationships with stakeholders through building rapport, consistent performance and delivering on services.

What we offer

In addition to joining a professional and dynamic team, you will work in a supportive and positive environment with staff that live by HelpingMinds’ values and have a strong focus on community needs. We understand the importance of health and wellbeing and offer an employee wellness program.

Benefits include:
Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
ICT Equipment: Surface Pro laptop, mobile phone
Four weeks annual leave with 17.5% leave loading
Two additional wellness days per year to support your own mental health

How to Apply

To apply for this position and take the next steps towards a rewarding career with HelpingMinds, please submit a resume and cover letter to recruitment@helpingminds.org.au

For more information, contact the Recruitment team on 08 9427 7100

HelpingMinds is an equal opportunity employer supporting diversity in the workplace. We welcome applications from Aboriginal and Torres Strait Islander people, LGBTIQIA+, people from culturally diverse backgrounds, and people with lived experience of mental health issues and of supporting family members with mental health issues.